November 12, 2004
One of the most important parts of a website, is the place where users go to get additional assistance. Typically, something to the effect of “contact us” can be found on the site’s home page.
But what happens when the provided method of contact fails? One would expect that if an e-mail address is provided, it would be valid! It’s not uncommon to find yourself giving up on a business after their advertised support system fails.
If you post an e-mail address, keep it current and check for e-mail often. It really does make a difference and opens the door for new customers.